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Our Owners Corporation Management Services

At TOCS, we provide a full spectrum of property management services designed to support the long-term success and smooth operation of your Owners Corporation. From build management and administrative services to financial oversight and legislative compliance, our team is dedicated to delivering tailored, transparent, and efficient solutions.

RESIDENTIAL SERVICES

At TOCS, we understand that your home is your sanctuary. Whether you live in a unit, townhouse, or apartment, we are dedicated to enhancing your quality of life by ensuring that the common property is well-maintained. Each residential complex benefits from our personalised, accessible management services that foster a smoothly functioning Owners Corporation, providing peace of mind for owners and residents alike.

 

We build strong relationships with your Owners Corporation representative and Committee members, taking the time to understand the unique needs of your community. Your appointed TOCS Manager will work closely with you to create an Action Plan that prioritises tasks, incorporates regular reviews and identifies new goals as they arise.

DEVELOPER SERVICES

TOCS offers comprehensive support for developers and other stakeholders involved in new property projects. Engaging our services early on ensures the seamless integration of an Owners Corporation into your development, preventing costly errors and inefficiencies.

Our deep industry expertise provides reliable strategic guidance, especially during planning phases where precise OC setup is crucial. We collaborate with you to develop an Owners Corporation budget that aligns with necessary financial obligations without discouraging potential buyers. Requirements such as legal, administrative, financial, and compliance are handled thoroughly, ensuring a smooth transition to Owners Corporation management upon property settlement.

Common questions about owners corporation and strata management

What is an owners corporation (OC) manager?
An owners corporation manager is the professional appointed by an owners corporation (also called a body corporate) to run the day-to-day business of the building or estate. In Victoria the role sits within the Owners Corporations Act 2006 and covers financial management, levy collection, insurance, maintenance coordination, record keeping, and advising the committee.

Is a strata manager the same as an owners corporation manager?
Yes — the responsibilities are the same. "Strata manager" is the term used in New South Wales and Queensland, while in Victoria the same role is called an owners corporation manager, and the building is an owners corporation rather than a body corporate. TOCS provides both descriptions of the same service.

What does an owners corporation manager do day to day?
Managing the owners corporation bank accounts and collecting levies; preparing budgets, financial statements and levy notices; arranging and maintaining building insurance; coordinating repairs and maintenance; keeping the register of owners and the records of the owners corporation; organising, attending and minuting committee meetings and annual general meetings; and making sure the owners corporation meets its legal obligations.

How much does strata management cost in Melbourne?
Management fees are quoted as a competitive annual fee per lot, and are paid from the owners corporation’s own budget out of the levies it collects rather than by an individual owner. The amount depends on the number of lots, the type of building and the level of service the committee wants. TOCS agrees a fixed fee per lot with the committee before appointment, so there are no surprises in the budget.

Does a small block need a strata manager?
Not necessarily. Many smaller owners corporations self-manage and only appoint a manager once the building, the committee workload or the compliance obligations grow. In Victoria, larger owners corporations are required by law to appoint a manager, and TOCS can confirm whether yours falls into that category.

How are owners corporation fees calculated in Victoria?
Each owner’s share is apportioned by lot liability — the proportion of the owners corporation’s expenses assigned to that lot on the plan of subdivision, which is usually based on the size of the lot rather than its value. The committee sets the annual budget and the total is divided between owners according to lot liability, with lot entitlement used for certain decisions.

We want to change our OC manager — how does that work?
That is what TOCS calls an OC transition. If your owners corporation is thinking about changing manager, contact TOCS and register your interest. The process is straightforward: the committee resolves to appoint a new manager, notice is given to the current manager under the terms of their management agreement, and the incoming manager arranges the handover of records, funds and building information. TOCS runs that transition and takes the administrative work off the committee’s hands.

Which parts of Melbourne does TOCS manage buildings in?
TOCS manages apartment buildings across Melbourne and the surrounding suburbs in the metropolitan area. It costs nothing to ask about a specific building.

How do we get a quote from TOCS?
Call 1300 489 088 or send an enquiry through the contact page with the address of the building. TOCS will review the plan of subdivision and management requirements and come back with a fixed annual fee per lot.